The UK’s aviation regulatory authority is taking legal action against Ryanair in a bid to guarantee it changes its policy on paying air travel hold-up compensation. As the diversion and succeeding delay were for safety reasons and therefore outdoors Ryanair’s control (extraordinary situations) we regret to encourage that no monetary payment is due under EU Policy 261/2004. The CAA have actually recently provided legal procedures versus a variety of airline companies (including Ryanair) relating to compesnation in this area.
When we had actually arrived back in the UK, we also incurred expenses of 2 hotels in the UK which we had actually booked for. The expense of a hotel in Cape Verde on the opening night of our hold-up as they did not supply us with a hotel that was ideal for us with an infant (space without any space for a cot, no cooling, no kettle). Cellphone charges of around ₤ 150 as they chose not to provide us with a telephone to use and loss of wages for a day due to the length of the delay. My concern relating to this is do we pursue these costs from Thomas Cook directly or go through our travel insurance?
Simply to inform you I did applied for a travel insurance coverage from my bank (Barclays) since the time which AUgust 2013 when I made an application for the travel loan till I came back from the holiday and back right here in uk. So before the air travel and for the entire getaway till we returned to uk we are complete covered with the travel insurance coverage. And as quickly as I returned, I did spoken to the travel bureau and notified them about the delayed/ chaos flight that we experience.
From the postponed air travel from Kuwait the departure time that expected to be 11pm due to no pilot according to the Kuwait airlways staff at the airport and had a flight the next day past 8 am Kuwait time, making use of the very same air travel number. We only stay inside the plane, for fueling and modification of flight teams/ supposed to be last just for 1-2 hours only. The entire long flight consisting of all the linking flight was all influenced and postponed.
My wife and I encountered a 21 hour delay after missing out on a connection after the 1st leg of our journey was postponed at Heathrow due to technical problems. The CAA thinks compensation is due as the travel originated in the EU so EC261/2004 uses, however the airline company believes that as they are non-EU and the connecting flight was outside the EU then the policy does not use. Can anyone provide any examples where payment is paid in such scenarios – or are there any other paths/ policies that could support such a claim? It will depend upon the reason for the hold-up and the manner in which the air travels were reserved. The liability for passenger hold-up is limited to 4,150 SDRs (approximately ₤ 3,500).
The air travel from Madrid to London was great, on time (even though we had to. hold a little to land) and I got to the gate for the next air travel on time too. Simply as I arrived to the gate, the very first delay was announced, from 13:20 (regional time) to 15:00, with no reason provided. Lastly, they choose to change the aircraft for one that was showing up the airport (LHR, main Bachelor’s Degree center I expect) from another flight. They described it as ‘Extraordinary Scenarios’ which releases them from any type of payment.
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