CAA produce flight hold-up payment report based on obviously incorrect details supplied by Ryanair. Additionally you can approach a specialist legal company such as Bott and Co who specialise in flight payment cases and have a performance history of helping consumers. Due to a malfunctioning Fire Extinguisher discharging in the cockpit, our flight was diverted to Barcelona, where the pilot and co-pilot were clinically cleared, the extinguisher was changed and the plane re-fuelled. I have a few questions concerning this payment as well as regarding cost sustained as an outcome of this delay.
We also incurred costs of 2 hotels in the UK which we had actually booked for when we had shown up back in the UK. The expense of a hotel in Cape Verde on the first night of our delay as they did not offer us with a hotel that was suitable for us with a baby (room without any space for a cot, no a/c, no kettle). Smart phone charges of around ₤ 150 as they refused to offer us with a telephone to make use of and loss of wages for a day due to the length of the delay. My question relating to this is do we pursue these expenses from Thomas Cook straight or go through our travel insurance coverage?
Was it one reserving for London to Manila return taking a trip on a linking air travel Or More reservations – one London to Kuwait return and one different ticket from Kuwait to Manila return with separate bookings). Most of their flights(Kuwait airways) they do have a stop over for changing aircrafts or fuel which included in one booking as part of the whole air travel. These is a long air travel and rarely having a straight flight like Philippine airlines, and British airways offers.
From the delayed flight from Kuwait the departure time that expected to be 11pm due to no pilot according to the Kuwait airlways staff at the airport and had a flight the next day past 8 am Kuwait time, using the very same air travel number. We only stay inside the plane, for fueling and change of air travel teams/ expected to be last just for 1-2 hours just. The whole long flight consisting of all the connecting flight was all influenced and delayed.
So what began as a morning flight with the possibility of taking pleasure in a few hours sunshine in the afternoon wound up with an arrival in the early night with only simply adequate time to get to the supermarket before it closed. We were choosing the return and a week air travel was likewise postponed by the exact same sort of time so we just had more time at the end rather than at the beginning. Once again an early morning flight was picked and this has simply been encouraged as being postponed by four hours.
I don’t what you were offered at the point the modification was made, however have you talked with BA about this an explored your complete alternatives? Under CAA policies you can not declare under EU261 for any compensation as the time modifications are understood before the air travel and not on the day of departure or within two weeks of departure. Three days ago I was flying from Madrid to Stockholm with British Airways, via a linking flight in London Heathrow. We were told to keep receipts as we were entitled to compensation for the travel expenses.
The factor for the hold-up was that the aircraft that needs to have landed to pick us up, didn’t depart in the first place so we had to await the next one to show up. You have to determine the actual reason for the delay and if Ryanair declare flight delay compensation rules it was technical then you must combat them for your compensation which would be EUR250 per person. Payment for onward travel costs is NOT covered by EU261 rules as long as the airline company got you to the location they were contracted to do so – London or Madrid.
